Customer Success Manager

📋 Description

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• Own a book of high-value customer accounts; drive renewals and upsell.
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• Build and execute strategic account plans with key stakeholders.
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• Use data-driven insights to prioritize outreach and prevent churn.
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• Engage decision-makers and executives in renewal discussions.
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• Lead renewal negotiations end-to-end; prepare proposals and close.
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• Conduct regular check-ins and QBRs to demonstrate ROI.
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• Maintain up-to-date CRM records for forecasts and pipeline.
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• Collaborate with Sales, Product, Marketing, and Support teams.
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• Advocate for customers by feeding product feedback to improve adoption.
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🎯 Requirements

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• 5+ years of B2B SaaS in customer success or account management.
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• Proven renewals/upsell quota attainment; closing complex renewals.
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• Own and grow a book of business with high customer satisfaction.
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• Strong consultative selling with technical audiences (CPOs, VPs Eng).
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• Excellent written and verbal communication; articulate value.
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• CRM experience (Salesforce, HubSpot) for forecasts and pipelines.
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• Data-driven mindset; analyze health metrics to mitigate churn.
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• Desire to thrive in a dynamic, fast-growing team culture.
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