Own strategic relationships with assigned accounts via remote/on-site engagements.
Advise customers through executive reviews, sponsor meetings, and ROI articulation.
Drive platform utilization via cadence meetings with admins.
Collaborate with Sales to ensure retention and expansion.
Be voice of customer; escalate issues with Support and Implementation.
Travel up to 25%.

🎯 Requirements

8+ years in account management, sales, or customer success.
Experience driving retention metrics and customer health.
Experience increasing utilization within assigned accounts.
Proven results with expansion, growth, and renewals.

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