Customer Success Manager

Added
less than a minute ago
Type
Full time
Salary
Salary not provided

Related skills

saas dv360 adtech martech youtube

πŸ“‹ Description

  • Manage and grow book of business across DV360, TikTok, YouTube, Meta
  • Build trust-based relationships with day-to-day and senior stakeholders
  • Translate customer goals into platform outcomes and tailored success plans
  • Establish operating rhythms (kickoffs, weekly check-ins, QBRs)
  • Troubleshoot issues with internal teams to keep launches on track
  • Monitor account health signals and proactively address risks

🎯 Requirements

  • 3-5+ years in digital marketing (paid social or Google) in SaaS/MarTech/AdTech
  • Experience managing a portfolio of accounts and driving outcomes
  • Deep knowledge of paid social, Google, and major platforms (Meta, TikTok, YouTube, Pinterest)
  • Comfortable addressing technical challenges with cross-functional teams
  • Strong communication; translate complex goals into strategic plans
  • Hybrid London role; travel willingness

🎁 Benefits

  • Five weeks PTO, 11 holidays, unlimited sick days
  • Generous health and mental health benefits
  • 401K with matching and equity grants
  • Wellness and learning reimbursement
  • Volunteer time off and donation matching
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