Related skills
payments b2b saas account management customer success renewals📋 Description
- Develop and own a quarterly success strategy for your customer portfolio.
- Build strong, empathetic relationships with customers and drive value.
- Become a subject matter expert in the Invoicing & Payments product and lead adoption.
- Manage renewals and ensure customer retention.
- Stay up-to-date with Karbon's Product Roadmap and demo upcoming features.
- Monitor customer health and usage metrics; address issues proactively.
🎯 Requirements
- Based in the UK and comfortable working remotely with 5-10% travel.
- Experience in a B2B SaaS role (Customer Success, Account Management, Consulting, or Training).
- Knowledge of the accountancy software market is ideal but not essential.
- Strategic thinker with a results-driven mindset; comfortable with targets.
- Strong relationship-building skills and a passion for delivering value.
- Excellent communication and presentation skills.
🎁 Benefits
- Global experience across US, NZ, UK, and Canada.
- Paid flexible time off and strong work-life balance.
- Generous parental leave policies.
- Pension matching.
- Home office equipment and flexible working environment.
- Collaborative, high-performing team with growth opportunities.
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