Related skills
payments account management customer success saas renewals📋 Description
- Create quarterly success strategy for each customer; identify churn risks and revenue opportunities.
- Build relationships with customers; understand challenges to drive value.
- Become product expert for Invoicing & Payments; train/manage adoption.
- Manage upcoming customer renewals.
- Stay updated with Product Roadmap; promote features to customers.
- Monitor customer health and usage metrics; act proactively.
🎯 Requirements
- Based in US; comfortable working remotely; travel 5-10%.
- Experience in a B2B SaaS enablement role (Success, Services, Consulting, Training, AM).
- Strategic thinker; comfortable carrying a target.
- Excellent communication and presentation skills.
- Effective project management across cross-functional teams.
- Curious; share accounting insights consultatively.
🎁 Benefits
- Global experience across USA, Australia, New Zealand, UK, Canada and Philippines
- Paid Flexible Time Off with 3 weeks/year
- Company-paid medical for you and dependents
- Company-paid dental and vision for dependents
- 401(k) with company matching
- Work-from-home stipend
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