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payments account management customer success saas renewals📋 Description
- Create quarterly success strategy; identify churn risks and revenue opportunities.
- Build strong client relationships to understand challenges and drive value.
- Become product expert for Invoicing & Payments; drive adoption.
- Manage upcoming renewals and customer lifecycle.
- Monitor health and usage metrics to act proactively.
- Advocate for customers with Product, Sales and Support.
🎯 Requirements
- Physically based in the US; autonomous in a remote role; travel ~5-10%.
- Experience in B2B SaaS enablement (Success/Services/AM).
- Preferable: subject matter expert in the accountancy software market.
- Strategic thinker; comfortable carrying a target.
- Strong relationship-building and communication skills.
- Effective project management and cross-functional collaboration.
🎁 Benefits
- Global experience across USA, Australia, UK, Canada and the Philippines.
- Excellent benefits: PTO, medical, dental and vision coverage.
- Company-paid disability and life insurance.
- 401(k) with company matching.
- Flexible Spending Account and work-from-home stipend.
- Parental leave up to 8 weeks.
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