Customer Success Manager

📋 Description

• Own renewals, multi-year contracts, and expansions.
• Architect and run success plans aligning sponsors to ROI.
• Build executive relationships; deliver strategic reviews tied to revenue.
• Dive into product and GTM stack; diagnose adoption issues and resolve.
• Navigate ambiguity; create structure and share with the team.
• Be the voice of customers; translate feedback into inputs for Product/Eng/Sales.

🎯 Requirements

• 2+ years as a CSM/AM in B2B SaaS with a track record of hitting targets.
• Lead pricing, negotiation, and multi-year contracts with VP/C-levels.
• Thrives in ambiguous, fast-moving environments with evolving playbooks.
• Troubleshoot product, data, and integrations in Salesforce and HubSpot.
• Strong written and verbal communication; distill complex topics into actionable guidance.
• Program-level project management: cadences, agendas, decisions, follow-through.

🎁 Benefits

• Remote-first with teams across Americas and Europe
• Weekly standups, virtual happy hours, and off-sites
• Customer-focused and data-driven culture
• Inclusive, diverse, welcoming work environment
• Global teams and cross-border collaboration