Support adoption efforts for small and medium-sized customers
Respond to inbound enablement, customer management and support requests
Interface with Customer Success teams to support transactional overhead
Develop basic proficiency with Black Duck solutions
Proactively share customer feedback with services, product management, and sales
Monitor adoption rates and align use cases with business objectives

🎯 Requirements

4+ years of account management, customer success or technical support in enterprise software
Understanding of software development lifecycle, application security, and related field
Proven ability juggling multiple account management activities with strong attention to detail
Excellent verbal and written communication and virtual presentation skills
Bachelor's degree in a related field
Fluency in Korean or Japanese languages is a plus (not mandatory)

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