Related skills
crm account management customer success salesforce saas📋 Description
- Lead client relationships across admin, IT, clinical, finance, incl C-Suite
- Develop and execute strategic account plans (Success Plans)
- Conduct business reviews with key stakeholders to drive adoption
- Collaborate cross-functionally to maximize expansion, adoption, retention
- Provide value-based conversations to align objectives with PCC solutions
- Meet KPIs and progress to CSM certification within 12 months
🎯 Requirements
- Experience in a Customer Success role managing a book of business, preferably in healthcare SaaS
- Strong customer orientation focused on delivering customer outcomes
- Exceptional relationship builder with initiative in fast-paced environments
- Proven track record of sustaining and growing relationships and delivering results
- Excellent communication and presentation skills
- Experience using a CRM tool (Salesforce and/or Gainsight)
🎁 Benefits
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
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