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retention healthcare enablement customersuccess planhat📋 Description
- Oversee client lifecycle and drive adoption to ensure retention
- Collaborate with TAMs, PS and Support to scope and deliver
- Build trust with key influencers and executive stakeholders
- Design programs to expand adoption and value across customers
- Share customer success stories to inform marketing
- Review customer concerns and drive get-well plans
🎯 Requirements
- Proven ability to interact across organizations to ensure outstanding service
- Create evangelists by listening to customers and delighting them with UX and service
- Adept at moving quickly between execution and high-level strategic thinking
- Able to organize own work, set priorities, and meet deadlines
- Bachelor's degree required
- 3+ years of pre-sales customer/account management or 2+ years post-sales CRM
🎁 Benefits
- Fully company-paid medical, dental and vision
- Generous PTO and paid parental leave
- 401(k) with company match
- Hybrid or remote work options
- Costco membership and cell stipend
- Commuter benefits and in-office perks
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