Related skills
salesforce zoom excel gong churnzero📋 Description
- Main liaison between customers and Varicent to ensure value realization.
- Lead renewals and identify expansion opportunities to drive value.
- Build success plans with objectives, milestones, risks, and metrics.
- Drive product adoption with adoption plans and product expertise.
- Build relationships with business and technical decision-makers to advocate Varicent.
- Oversee onboarding through value realization with change management and success planning.
🎯 Requirements
- 5+ years in Customer Success or Account Management in SaaS/enterprise.
- Proven track record in fast-growing environments with initiative.
- Strong ability to build trust with executives, admins, and technical leads.
- Map customer business processes to product capabilities.
- Proficient with CS tools: Salesforce, Gong, Zoom, Excel, PPT, ChurnZero.
- Excellent communication and relationship skills; trusted advisor.
- Willingness to travel up to 10%.
- Bachelor's degree preferred.
🎁 Benefits
- Remote work with a collaborative, diverse team.
- Growth opportunities and ongoing learning.
- Opportunity to work with leading enterprise customers.
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