Customer Success Manager

📋 Description

• End-to-end renewal management for assigned accounts.
• Build relationships with customer stakeholders to drive retention.
• Lead adoption and renewal of AccessIt Library and Follett solutions.
• Own post-sale customer relationships to maximize value.

🎯 Requirements

• Bachelor's degree or equivalent preferred.
• 3-5 years in customer success or account management.
• Experience managing renewals for large revenue clients.
• Proficient with Salesforce CRM.
• Strong written and verbal communication skills.
• Travel less than 10%.

🎁 Benefits

• Hybrid in-office and remote work in NZ.
• Private workspace and quiet environment.
• Ongoing training and development opportunities.
• Collaborative, global team culture.
• Flexible hours to fit role needs.
• Minimal travel.