Related skills
account management data analysis customer success stakeholder management training and enablement📋 Description
- Manage a book of accounts with segmentation and prioritization.
- Create and execute success plans aligned with customer objectives.
- Monitor account health using data and behavioral indicators.
- Deliver end-user training in 1:1 and 1:many formats.
- Build strong, trust-based relationships with key stakeholders.
- Lead Business Impact Reviews to demonstrate ROI and alignment.
🎯 Requirements
- 2+ years in Customer Success at a B2B SaaS or software company.
- Proven track record in retention and growth.
- Top-notch communicator and relationship builder.
- Led live product demos and training sessions.
- Analytical mindset with data-driven insights.
🎁 Benefits
- Competitive salary and meaningful equity.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrolment program.
- Take what you need PTO.
- Global team with meritocracy and collaborative culture.
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