Related skills
customer success robotics project management logistics operations📋 Description
- Provide daily operational support for customer sites to ensure smooth system performance.
- Manage customer satisfaction during deployment and drive continuous improvements.
- Act as the primary contact for escalated technical issues, ensuring timely resolution.
- Support tasks including warehouse mapping, preventative maintenance, and system upgrades.
- Facilitate change requests, communicating impacts on timelines and budgets to stakeholders.
- Prepare status reports by collecting and summarizing key operational metrics.
🎯 Requirements
- Bachelor's Degree in Computer Science, Engineering, CIS or a related technical field.
- 3+ years' hands-on experience with 3PL, Warehouse, or logistics operations.
- Ability to communicate technical/complex information both verbally and in writing.
- Aptitude to multitask and respond to emergency situations effectively.
- Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.
- Travel up to 30% throughout EMEA is required.
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