Related skills
robotics customer service project management stakeholder management logistics📋 Description
- Provide daily operational support for customer sites to ensure smooth system performance.
- Manage customer satisfaction during deployment and drive continuous improvements.
- Serve as primary contact for escalated technical issues with timely resolution.
- Support key technical tasks: warehouse mapping, preventive maintenance, and system upgrades.
- Prepare and deliver status reports by collecting, analyzing, and summarizing key operational metrics.
- Monitor site performance to ensure contractual goals and service levels.
🎯 Requirements
- Bachelor's Degree in Computer Science, Engineering, CIS or related technical field.
- 3+ years' hands-on experience with 3PL, Warehouse, or logistics operations.
- Ability to communicate technical information verbally and in writing.
- Aptitude to multitask and respond to emergency situations effectively.
- Knowledge of and interest in diverse technical topics, including software, hardware, and robotics.
- Proficient English and native German written and verbal communications; willingness to travel up to 30% across EMEA.
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