Customer Success Manager

📋 Description

• Define customer outcomes and deliver them continuously.
• Educate customers on Zip’s procurement platform and best practices.
• Build relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance.
• Maintain high engagement and adoption to drive loyalty.
• Manage customer health using data-driven adoption metrics.
• Collaborate with product and engineering to translate needs into solutions.

🎯 Requirements

• 5+ years in customer-facing CS, account management, or strategic consulting; B2B SaaS preferred.
• Procurement experience or familiarity with ERP/Netsuite, Coupa; HRIS/Workday; CLM; GRC; JIRA; ServiceNow.
• Excellent interpersonal skills to establish quick rapport with customers.
• Strong project management for a dynamic portfolio.
• Creative problem solver with attention to detail.
• Process-oriented with emphasis on workflow efficiency; proactive team player.

🎁 Benefits

• Start-up equity
• Health, vision & dental coverage
• Team building events
• Flexible PTO
• Apple equipment plus home office budget
• Inclusive, diverse workplace culture