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crm data analysis enterprise software ai conversational ai📋 Description
- Guide customers with enterprise software to maximize Cognigy AI use.
- Identify needs via structured discovery and coordinate implementations.
- Provide assessments and explain the value of features.
- Engage with executives to articulate strategic value and influence decisions.
- Define and track CS metrics; use data to inform strategies.
- Design retention plans and exec reviews to minimize churn.
🎯 Requirements
- At least 5 years in software as a Customer Success Manager with proven outcomes.
- CCaaS, AI or conversational AI MUST.
- Deep understanding of strategic business value and ROI objectives.
- Exceptional written and oral communication; build rapport.
- Analytical and structured with CRM tools and data analysis.
- Openness to travel up to 20% in the USA.
🎁 Benefits
- Career growth across multiple roles, disciplines, and locations.
- Fast-paced, collaborative environment with ongoing learning.
- Opportunity to work on a market-leading AI CX platform globally.
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