Related skills
account management renewals insurance stakeholder management data-driven📋 Description
- Own the customer relationship end-to-end and drive measurable value.
- Build account strategies and 12–18 month roadmaps; anticipate needs.
- Lead QBRs to demonstrate ROI and co-create success plans with executives.
- Identify growth opportunities; collaborate with sales on upsell/cross-sell.
- Manage customer health, risk, and renewals; monitor health scores.
- Collaborate across Sales, Product, Marketing, Delivery, and Support.
🎯 Requirements
- 7+ years in enterprise B2B SaaS customer success.
- Deep insurance domain knowledge; trusted advisor to insurers.
- Background as Business Analyst/Solution Architect in insurance tech.
- Strong stakeholder management across executives and teams.
- Strategic thinker with roadmaps; hands-on when needed.
- Experience with SI partners; renewals and account growth.
🎁 Benefits
- Health Insurance through AXA and mental health support.
- Life Insurance with income protection.
- Pension scheme via Royal London; 8% company contribution.
- 25 days leave plus public holidays; volunteering day.
- Enhanced parental leave (12 weeks) and support.
- Learning & Development budget via Learnerbly.
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