Related skills
data analysis customer success project management cross-functional collaboration product adoption📋 Description
- Champion software adoption and maximise Cortex usage.
- Own the user feedback loop and design training programmes.
- Collaborate with product and engineering to meet user needs.
- Partner with fellow CSMs to align on strategy.
- Drive tech proficiency across the business.
- Support a culture of continuous improvement.
🎯 Requirements
- Relevant experience in Customer Success, product adoption, or onboarding.
- Experience leading software rollout projects with milestones.
- Ability to collect, interpret data to drive adoption.
- Cross-functional collaboration between engineering and product.
- Proactive problem-solver to boost adoption of underused features.
- Strong communication and training delivery skills.
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