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account management customer success cloud saas ai📋 Description
- Act as the single owner of customer success for assigned accounts.
- Drive adoption, ROI and AI-enabled value realization.
- Build trusted advisor relationships and align with Dutch business culture.
- Collaborate with Sales, Support, Product, Engineering to progress initiatives.
- Manage customer health, risks and escalations; support go-live.
- Travel up to 25–30% for visits and executive reviews.
🎯 Requirements
- Bachelor’s degree in CS, BIS, or related field, or equivalent experience.
- 6+ years in Customer Success, TAM, or Service Delivery in SaaS/telecom/CC.
- Ability to translate tech and AI capabilities into business value.
- Excellent analytical, problem-solving, and customer engagement skills.
- Proven experience managing multiple accounts simultaneously.
- Strong written and verbal communication; independent, self-motivated.
🎁 Benefits
- Global company with internal career opportunities across roles and locations.
- Fast-paced, collaborative, and creative work environment.
- Equal opportunity employer.
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