Related skills
analytics cloud saas sql ai📋 Description
- Act as the single owner of customer success for assigned accounts.
- Build strong relationships; conduct regular success reviews with customers.
- Drive adoption and ROI by connecting NiCE CX tech to business outcomes.
- Manage multiple, enterprise, high-touch NL accounts.
- Collaborate with Sales, Support, Product, Eng to ensure success.
- Travel to the Netherlands 25-30% for visits and reviews.
🎯 Requirements
- Bachelor's degree or equivalent work experience.
- 6+ years in Customer Success/Technical Account Management/SaaS in contact centers.
- Translate tech into business value; strong analytical skills.
- Proven ability to manage multiple accounts; independent work style.
- Excellent communication; executive relationship skills; strong collaboration.
- Nice-to-have: networking/VoIP; SQL; AI/digital CX familiarity; Dutch language.
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