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communication salesforce saas customer service microsoft office📋 Description
- Own a portfolio of SMB customers post-sale; build trust.
- Run onboarding and activation; set plans, configure accounts, train users.
- Prescribe best-practice workflows for Sitemate across heavy industries.
- Drive adoption via proactive check-ins, enablement, and education.
- Monitor account health; track usage, sentiment, risks; act early.
- Identify growth opportunities; expansion signals; route to Account Management.
🎯 Requirements
- Customer-facing experience
- Clear communication
- Strong prioritisation and time management
- Problem solving & critical thinking
- Consultative mindset: asks good questions and understands goals
- Basic commercial awareness
🎁 Benefits
- Equity options to own a piece of what you’re helping to build
- 20 days paid annual leave + sick/carer/compassionate leave
- Parental leave: 16 weeks for primary and 6 weeks secondary carers
- Learning & Development budget for professional growth
- Laptop and home office setup budget
- Flexible work - remote and hybrid options
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