Related skills
account management customer success saas enterprise software stakeholder management📋 Description
- Uphold Cleo’s CS strategy; ensure interactions recorded and follow-ups scheduled.
- Oversee customer lifecycle from launch to renewal; ensure seamless journey.
- Manage 30+ customers; regular 1-on-1s with stakeholders and quarterly EBRs.
- Develop broad relationships; promote loyalty and referenceable customers.
- Understand customer org structure; build relationships with key stakeholders.
- Understand customer business and link goals to solutions to be delivered.
🎯 Requirements
- 5+ years in Enterprise Software/SaaS in CS, Sales/AM, or Professional Services.
- Proven ability to influence cross-functional stakeholders and executives.
- Experience thriving in a fast-paced, process-light environment.
- Excellent communication and presentation to business and technical audiences.
🎁 Benefits
- Great Healthcare + Dental + Vision
- Flexible PTO
- 401k match
- FSA and HSA options
- Employee Assistance Program
- Paid Parental Leave
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