📋 Description
- Serve as main contact for assigned customers; build strong relationships.
- Develop understanding of goals, challenges, and success metrics.
- Conduct regular check-ins to foster engagement and trust.
- Drive platform adoption and ROI through key features.
- Monitor customer health metrics; proactively address risks.
- Represent the company at customer sites and events; travel up to 25%.
🎯 Requirements
- 3+ years in a customer-facing role (CS, AM, Implementation)
- Healthcare or senior living ops experience a plus
- Customer-obsessed mindset; track record of outcomes
- Proactive, curious; continuously improve CX
- Strong cross-functional collaboration (Impl, Product, Support)
- Excellent communication and relationship-building
🎁 Benefits
- Equity option grants and market-competitive compensation
- 100% company-paid health, dental, and vision premiums
- HSA contributions and 2% 401(k) match
- Rightway Health Advocacy and Spring Health Wellness
- Flexible time off; 100% paid family leave
- All-expenses-paid in-person offsites twice yearly
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