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salesforce upselling saas gainsight nps📋 Description
- Drive SMB customer engagement via software adoption and enablement.
- Manage health, renewal, and expansion for SMB customers.
- Collaborate with Sales, Onboarding, Support, Product teams.
- Use customer health metrics to prioritize outreach and reduce churn.
- Meet 1:1 with customers to reduce churn and identify upsell.
- Educate customers via webinars, office hours, and virtual sessions.
🎯 Requirements
- Bachelor's degree or equivalent work experience
- 3 years in customer success, sales, or account management
- Ability to quickly learn Mindbody platform and apply to customer needs
- Strong cross-functional collaboration and teamwork
- Excellent verbal and written communication
- Experience in a SaaS environment (preferred)
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