Related skills
crm customer success salesforce cloud saas📋 Description
- Identify, qualify, and close expansion upsell/cross-sell opportunities.
- Develop Success Plans aligning product adoption with long-term goals.
- Quantify ROI to justify renewals and increased investment.
- Manage customer lifecycle to ensure retention and ARR protection.
- Lead Executive Business Reviews to align roadmap and value with executives.
🎯 Requirements
- Proactively identify, qualify, close expansion opportunities.
- Cloud technology technical aptitude.
- Experience with contact center tech and telephony (a plus).
- Excellent written and verbal communication.
- Experience with Zendesk, Salesforce, or Kustomer (CRM).
- 3-4 years SaaS experience; degree or equivalent.
🎁 Benefits
- Impactful work shaping customer experience.
- Dynamic, collaborative, inclusive culture.
- Comprehensive benefits: medical, dental, vision, 401(k), commuter benefits.
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