Customer Success Manager

📋 Description

• Uphold Cleo’s CS strategy; ensure 100% interactions recorded.
• Oversee the customer lifecycle from launch to renewal.
• Manage a 30+ customer base with 1-on-1s and quarterly EBRs.
• Develop relationships with key stakeholders across customer orgs.
• Proactively resolve issues with internal and external teams.
• Develop add-on recommendations to support upsell opportunities.

🎯 Requirements

• 5+ years in Enterprise Software/SaaS in CS or related field.
• Proven collaboration with cross-functional stakeholders and executives.
• Ability to thrive in a fluid environment with limited processes.
• Excellent communication and presentation skills for business/technical audiences.
• Strong relationships with customers and ability to influence outcomes.

🎁 Benefits

• Compensation: $75,000 - $100,000 + Bonus potential
• Great Healthcare, Dental, and Vision
• Flexible PTO
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave