Related skills
salesforce cybersecurity onboarding customer success management privilege access management📋 Description
- Be the client advocate and product specialist for assigned customers.
- Develop scalable methods for communicating best practices to customers.
- Identify at-risk accounts and escalate as needed.
- Conduct proactive outreach to anticipate needs and strengthen engagement.
- Coordinate resources to ensure successful project execution.
- Collaborate with services, support, and regional sales to onboard new customers.
🎯 Requirements
- BA/BS preferred or equivalent experience
- 4+ years in a similar role (CSM, Helpdesk Manager, Support Eng, or Sales Engineer)
- Knowledge of privilege access management and cybersecurity best practices
- Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients at director level
- Ability to understand high-level technical aspects to provide business and technical solutions
- Competency with Salesforce and Customer Success Management platforms
🎁 Benefits
- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program (EAP)
- Time off plans
- Paid company holidays
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