Related skills
crm account management customer success salesforce saas📋 Description
- Proactively manage customer relationships from implementation to renewal.
- Drive retention via trusted advisor relationship to boost adoption and ROI.
- Understand customer goals and use cases to support objectives.
- Lead Quarterly Business Reviews to demonstrate ROI to executives.
- Proactively assess risk and guide remediation to realize value.
- Support renewals through quarterly account reviews and planning.
🎯 Requirements
- 3+ years in customer success or account management (enterprise SaaS)
- Thrive in a fast-moving, transforming environment
- Proven track record with C-level, VP, and Director-level clients
- Salesforce knowledge including custom configurations and integrations (preferred)
- Bachelor's degree or equivalent; strong ownership and outcomes
🎁 Benefits
- Remote-friendly, distributed across US and internationally
- Health, Vision, Dental plans
- Unlimited PTO
- New Apple equipment
- Startup equity as part of comp package
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