Related skills
integrations saas project management product feedback ticketing systems📋 Description
- Provide top-notch client care; resolve issues with tech collaboration.
- Manage tickets from creation to closure; ensure timely resolutions.
- Investigate and escalate technical issues to product/tech teams.
- Update existing client setups based on feedback; document interactions.
- Collaborate with product, tech, and integrations to drive improvements.
- Follow up on feature development and participate in product reviews.
🎯 Requirements
- At least 3 years in customer success or support in SaaS/software.
- Excellent problem-solving and technical proficiency to troubleshoot product issues.
- Strong communication to deliver relevant answers and reassure clients.
- Strong project management; able to juggle multiple priorities.
- Proven track record in managing support operations and improving processes.
- Fluent in English.
🎁 Benefits
- A competitive salary package plus equity (BSPCE)
- RTT
- Meal vouchers Swile
- 1 day of remote work per week
- Office at Morning Bourse in Paris
- Multicultural, international team with 15+ nationalities
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!