Own customers’ experience with Antenna; drive engagement, adoption, retention, growth
Be trusted advisor on needs; tailor usage of Antenna data & products
Drive new use cases by mapping business objectives to Antenna data
Collaborate with the commercial team to expand relationships and growth
Onboard and support customers through lifecycle; show strategic value
Be the voice of the customer; feed product feedback to prioritize features

🎯 Requirements

Strong track record in customer success or account management at growth startups
Experience owning a large book of business and exceeding retention quotas
Excellent communication with technical products; present to and influence stakeholders
Thrives in dynamic environments with change and ambiguity
Bonus: fascinated by the subscriber economy and streaming ecosystem
Bonus: experience working with viewership data

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