Related skills
payments saas apis kpis data-driven📋 Description
- Understand the customer's business; own the process.
- Demonstrate value through strategic business reviews and KPI alignment.
- Be a Sift product expert; share best practices; advise on integrations.
- Be a customer advocate; own your book of business; drive customer value.
- Contribute to product docs and training with key learnings.
🎯 Requirements
- 2+ years as a Customer Success Manager or similar.
- Own a book of business; retain revenue; run QBRs.
- Fraud/payments ecosystem experience is a plus.
- Data-driven metrics and KPIs to show value.
- Outstanding customer-facing communication across levels.
- SaaS products experience; comfortable with APIs.
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