Related skills
account management customer success salesforce saas zoom📋 Description
- Partner with accounts to solve challenges and drive value from our software.
- Lead retention to keep customers engaged and reduce churn.
- Identify upsell opportunities and connect customers to solutions.
- Provide strategic guidance aligning business goals to outcomes with our software.
- Deliver ongoing training when new features launch.
- Conduct regular business reviews to showcase wins and plan next steps.
🎯 Requirements
- 2+ years in customer success, account management, or client-facing role in SaaS/tech.
- Proven ability to keep customers engaged, happy, and achieving goals.
- Strong communication and relationship-building skills with SMBs and internal teams.
- Comfortable hosting on-camera meetings with customers.
- Skilled at reading account data and translating into retention actions.
- Experience with Salesforce, Vitally, or Zoom to manage accounts.
🎁 Benefits
- Hybrid schedule: in-office Mon-Wed; Thu-Fri optional remote.
- Inclusive, equal-opportunity culture at Weave.
- AI tools used to improve efficiency and candidate experience.
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