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crm looker salesforce saas nrr📋 Description
- Build proactive client relationships to drive adoption and satisfaction.
- Own post-sale relationships for EMEA accounts (adoption, growth, retention).
- Develop tailored success plans: onboarding, training, and reviews.
- Run regular ROI-focused reviews with portfolio managers and executives.
- Monitor usage analytics and health scores to protect ARR.
- Identify upsell opportunities and support revenue retention.
🎯 Requirements
- 3–6 years in CS/Account Management in B2B SaaS or financial data.
- Experience managing institutional financial services clients across the EMEA region.
- Strong understanding of commodity markets and trading/risk workflows.
- Proven track record of achieving NRR, retention and expansion targets.
- Proficiency with Looker and Salesforce for health scoring and pipeline management.
- Excellent written and verbal English; tailor messaging to financial audiences.
🎁 Benefits
- Hybrid work model in London with a global team.
- Inclusive, diverse culture and equal opportunity employer.
- Work on cutting-edge solutions in commodities, energy, and maritime sectors.
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