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data analytics saas accountmanagement customersuccess customerhealthscore📋 Description
- Build relationships with Mid-Market customers via email, calls, and meetings
- Partner with Customer Enablement Manager for onboarding to nurture phase
- Develop plans aligned with Customer Journeys
- Increase customer adoption and produce Loopio advocates
- Collaborate with Account Management to drive growth and reduce churn
- Manage metrics for adoption, retention, growth, and advocacy
🎯 Requirements
- Impeccable written and oral communication skills
- Excellent relationship-building with teams and clients
- Extremely analytical; data-driven decision making
- Highly organized; calendar reminders
- 1-2 years of Account Management or Customer Success
- SaaS experience is a plus
🎁 Benefits
- Remote-first with HQ in Canada and global hubs
- Co-working options in Ontario and BC
- MacBook, phone/internet subsidy, and home office budget
- Health and wellness benefits starting day 1
- Flexible, asynchronous collaboration across regions
- Learning and development allowances
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