Related skills
account management customer success renewals stakeholder management cross-functional collaboration📋 Description
- Co-own a scaled portfolio of customers and help it grow.
- Partner with legal and ops to drive momentum and adoption.
- Keep customers and grow renewals and expansion.
- Build and improve how we work with customers to fit their operations.
- Help customers see value faster and sustain it over time.
- Build relationships with exec sponsors and day-to-day contacts.
🎯 Requirements
- 2-3+ years of customer-facing experience.
- Experience engaging senior stakeholders (Director+).
- Strong discovery and problem-solving across multiple accounts.
- Proven ability to nurture relationships and drive growth.
🎁 Benefits
- Choice-first work approach enables fully remote from Day One.
- London and Boston office hubs; no-office hubs across Europe.
- Preference for London office ~2 days a week.
- Clear progression framework for IC2 level.
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