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shopify saas retention klaviyo expansion📋 Description
- Own customer retention and ensure satisfaction
- Maintain Net Retention Revenue on assigned accounts
- Proactively address churn signals following SLAs
- Strengthen automation with automated playbooks
- Manage accounts with SLAs and quarterly/90-day reviews
- Drive advocacy, adoption, and expansion opportunities
🎯 Requirements
- Strong customer-facing and presentation skills with credibility
- At least 5 years in a SaaS customer-facing role
- Familiarity with retention and expansion playbooks
- Proactive in pursuing revenue opportunities with sales support
- Flexible mindset for creating and testing new processes
- Impeccable written and verbal communication
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