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account management customer success upselling enterprise churn reduction📋 Description
- Expand accounts and generate revenue within their book of business
- Reduce churn and retain accounts by increasing customer satisfaction
- Prioritize strategically to provide customer analysis and activity plans
- Solve problems whilst applying highly customer-centric practices
- Work across departments (PMs, PMs, AE) to champion for clients
🎯 Requirements
- A deep and genuine interest in Behavox's mission, marketplace, or technologies
- Experience managing relationships with financial services/enterprise or large corporations
- Skilled with enterprise/high-touch clients; book of business < 10, each > $250k
- Skilled at identifying revenue opportunities and devising account plans
- Clear and concise communication with executive stakeholders
🎁 Benefits
- A truly global mission with a passionate community in locations all over the world
- Huge impact and learning potential as our aspirations require bold innovation
- Highly competitive compensation
- Benefits include fully covered health coverage for employee and family
- Generous time-off policy and flexible work schedule
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