Lead full lifecycle for mid-market to enterprise customers.
Demonstrate value via Enterprise Business Reviews; drive retention and expansion.
Guide AI transformation with customers; scale AI adoption.
Coordinate internal resources to deliver outcomes; align cross-functional teams.
Be the voice of users; feed insights to product; maintain feedback loops.

🎯 Requirements

3+ years in Customer Success in SaaS, mid-market to enterprise.
Experience deploying digital adoption and enablement strategies; AI is a plus.
Proven ability to develop product knowledge and explain tech concepts.
Drive organizational change management and long adoption journeys (6-9 months).
Excellent English and French communication with C-level stakeholders.
High ownership and a 'doer attitude' in a fast-paced environment.

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