Customer Success Manager

Added
4 days ago
Type
Full time
Salary
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Related skills

crm hubspot account management salesforce saas

๐Ÿ“‹ Description

  • Own a book of high-value accounts; drive renewals and upsell.
  • Build strategic account plans; map stakeholders and growth.
  • Use data-driven insights to prioritize outreach and reduce churn.
  • Lead renewal negotiations end-to-end; secure commitments.
  • Conduct regular check-ins and QBRs to show ROI.
  • Collaborate cross-functionally for seamless customer experience.

๐ŸŽฏ Requirements

  • 5+ years in B2B SaaS customer success or quota-driven roles.
  • Proven renewal and expansion quotas; closes renewals/upsell.
  • Own and grow a book of business with high customer satisfaction.
  • Strong consultative selling to tech buyers (CPOs, VPs Eng).
  • Excellent written and verbal communication; articulate value.
  • CRM tools (Salesforce, HubSpot) for forecasts/pipelines.

๐ŸŽ Benefits

  • Salary: โ‚ฌ50Kโ€“โ‚ฌ70K (EUR) for Ireland.
  • Canada remote: CA$80Kโ€“CA$110K.
  • USA remote (Denver): USD 75Kโ€“100K.
  • Bonus: SaaS startup/revenue retention experience.
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