Related skills
data analytics customer success salesforce jira zendesk📋 Description
- Act as the primary contact for assigned accounts, guiding satisfaction and loyalty.
- Drive adoption and renewals by ensuring product usage and risk management.
- Champion for customers; coordinate internal resources to resolve escalations.
- Conduct regular check-ins with customers to review progress and best practices.
- Collaborate with internal teams to align product usage with business goals.
- Help customers grow by identifying opportunities and sharing success stories.
🎯 Requirements
- 3+ years in customer success or related role in automotive software.
- Strong project management to handle multiple customers and priorities.
- Excellent communication and customer-centric problem solving.
- Proficiency in Salesforce, Gainsight, Zendesk, and Jira; translate data into action.
- Collaborative mindset and passion for customer success.
🎁 Benefits
- Competitive base salary with bonus eligibility
- Full benefits (medical, dental, vision, disability)
- 401(k) with company match
- On-demand courses via LinkedIn Learning
- Tuition reimbursement and continuing education
- Unlimited paid vacation policy
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