Related skills
crm customer success salesforce confluence startup📋 Description
- Own your book of business and deliver value to clients at Promenade.
- Maintain high retention and build trust with your book of business.
- Drive adoption of Promenade's POS, dashboards, and offerings.
- Identify upsell opportunities and act to capture them.
- Handle support requests from your book via email and phone.
- Triaging issues, diagnosing them, and escalating bugs to engineering.
🎯 Requirements
- A natural people person and relationship builder
- Passionate about serving small businesses and growing with a startup
- Tech savvy; able to pick up Salesforce, Confluence, and proprietary systems
- An excellent communicator, both in writing and over the phone
- You should have at least 1 year of experience in a Customer Success role with retention responsibilities
- Bilingual in Spanish is a big plus
🎁 Benefits
- Personal career development focused on your growth
- Equity/Stock options in a fast-growing company
- Great Medical/Dental/Vision coverage
- Fully-remote role with MacBook Pro and home-office supplies provided
- Ability to mold your career and make an immediate impact
- Work in a fast-paced, diverse environment with people worldwide
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