Related skills
account management customer success saas renewals upsell📋 Description
- Own 20-24 enterprise accounts; manage post-live experience
- Maintain senior relationships at Director level+; escalate when needed
- Run QBR cadence, track value; own renewals end-to-end
- Drive proactive value: audits, surface unused functionality, translate usage to outcomes
- Identify/progress seat upsells; flag expansion to AEs
- Manage customer-side projects (integrations, significant configuration changes)
🎯 Requirements
- Own a book of enterprise SaaS accounts (CSM/SA/Pre-Sales/Impl/PM)
- Senior relationships at Director level+ independently
- Responsible for customer health driving renewal outcomes
- Confident in complex SaaS; can demo, discuss trade-offs; translate to value
- Experience in scaleups; able to ship in ambiguity
- High AI proficiency; uses AI tools for CS outcomes
🎁 Benefits
- Salary: CSM £55,000 - Senior CSM £75,000
- Hybrid working: 3+ days per week in the London office
- Share options
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Extra day of leave for every year of service
- Pension contributions matched up to 5%
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!