Related skills
account management data analysis customer success stakeholder management healthcare📋 Description
- Serve as primary contact for customers; build strong relationships.
- Assess customer configurations, workflows, and data structures.
- Drive platform adoption and ensure customers realize ROI.
- Monitor customer health metrics and proactively address risks.
- Lead regular success reviews with key stakeholders.
- Represent the company at customer sites and events (travel up to 25%).
🎯 Requirements
- 3+ years in a customer-facing role (Customer Success, etc.).
- Experience in healthcare or senior living ops is a plus.
- Customer-obsessed mindset with a track record of outcomes.
- Proactive, curious, and focused on improving the customer experience.
- Ability to translate business needs into technical/workflow requirements.
- Exceptional communication and relationship management; able to engage with C-level.
🎁 Benefits
- Equity option grants
- 100% company-paid health/dental/vision
- Company contributions to HSA
- 2% 401(k) match
- Rightway Health Advocacy and Spring Health Wellness
- Flexible time off; 100% paid family leave; offsites twice a year
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