Related skills
crm account management customer success onboarding cross-functional collaboration📋 Description
- Own the relationship, adoption and success for a book of customers from onboarding to renewal.
- Consult with customers to understand goals and confirm value/ROI.
- Define strategy to deliver maximum value via LogRocket platform.
- Onboard new customers with focus on time-to-value.
- Coordinate across teams and executives via emails, weekly calls, monthly health checks, QBRs and executive reviews.
- Monitor health, usage and value to drive retention and growth.
🎯 Requirements
- 1-2+ years experience in product management and/or data analytics role
- Experience with customer support, technical customer support, or solution engineering desired
- Experience in building and/or supporting customer retention, churn, and upsells
- Ability to work with key champions, build relationships and uncover potential areas of expansion
- Self-learner and self-starter, able to become a product expert and customer advocate
- Strong organizational skills and detail-oriented skills needed
🎁 Benefits
- Extensive health, dental, vision benefits, 401k and commuter benefits
- Open vacation policy - we all work hard and take time for ourselves
- Three months of fully-paid parental leave for new parents
- Generous stock options and ownership in the company
- Regular team outings and activities
- Flexible working hours and location
🛃 Visa sponsorship
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