Customer Success Manager

📋 Description

• Manage named accounts for engagement and satisfaction across the customer lifecycle.
• Establish key relationships with the customer; conduct regular check-ins to address needs.
• Build relationships with buyers and influencers to maximize account value.
• Partner with customers to create a joint success plan and adoption strategy.
• Deliver an outstanding customer experience; enable cross-sell and upsell of services.
• Monitor analytics and KPIs to demonstrate value and identify improvements.

🎯 Requirements

• 3+ years' experience in customer success roles; additional experience in customer support, sales, or business development is a plus.
• Experience dealing with account spends of $80k USD and above.
• Exceptional ability to communicate and foster positive business relationships, and comfortable driving success with customers.
• Experience translating customer issues and needs into business or solution requirements.
• Trusted advisor to senior executives in large organizations; able to build strategic account plans.
• Native Japanese fluency to cater to the Japan market.

🎁 Benefits

• Remote-first working model; remote work is the primary option.
• Some roles may require a hybrid approach.
• Team spirit and a culture of collaboration.
• Diversity and inclusion networks across the company.
• Charity, volunteering, and community initiatives.
• Global wellbeing programs and training.