Related skills
customer success saas change management professional services data-driven📋 Description
- Own adoption strategy and value delivery plan to hit objectives
- Lead end-to-end adoption across internal/external workstreams
- Advise on value delivery aligned with customer objectives
- Develop and maintain workstream plans, timelines, milestones
- Serve as primary client contact; nurture relationships and tailor success plans
- Cultivate strategic relationships with key clients; trusted automation advisor
🎯 Requirements
- Extensive customer success experience with proven adoption and retention
- Experience with professional services and support motions
- SaaS or RPA space in a high-growth tech company
- Solid technical background with enterprise-grade delivery
- Leadership and cross-functional team-building abilities
- Fluency in English; Bachelor's degree (MBA preferred)
🎁 Benefits
- Flexible hybrid/remote work options vary by team
- Inclusive, diverse workplace with equal opportunities
- Reasonable accommodations available on request
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