Related skills
slack hubspot saas renewal data-driven📋 Description
- Own activation and onboarding; guide customers to value.
- Manage ongoing relationships; drive retention and growth.
- Own GRR and NRR; manage renewals and expansions.
- Build trusted relationships with key decision-makers.
- Deliver account insights on health and renewal risk.
- Develop scalable onboarding playbooks and processes.
🎯 Requirements
- 4+ years in Customer Success in PLG SaaS.
- Managed 100+ mid-market accounts.
- Strong ownership mentality and proactive problem solving.
- Excellent relationship and communication skills.
- Comfortable with data, dashboards, and metrics.
- Familiarity with Vitally, HubSpot, Slack, Stripe is a plus.
🎁 Benefits
- Fully remote role with flexible hours.
- Meaningful work helping teams operate more effectively.
- Supportive culture built on trust, autonomy, and balance.
- Private health insurance, PTO, and local benefits.
- Annual stipends for home office, wellness, or professional development.
- Clear career progression pathways and mentorship.
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