Related skills
account management fintech customer success data_driven_engagement📋 Description
- Promote platform benefits and ensure customers use Airwallex effectively
- Educate customers and drive adoption of Airwallex products
- Be the primary contact for issues, coordinating with Support and Ops
- Build long-term customer relationships and advocate for them
- Collect and analyse feedback to improve products and engagement
- Monitor health metrics and address at-risk accounts to prevent churn
🎯 Requirements
- 2+ years in customer support or account management in tech/fintech
- Strong English verbal and written communication
- Demonstrated ability to build customer loyalty and drive spend
- Thrive in fast-paced, high-growth startup environment
- Bachelor's degree or equivalent
- Familiarity with lifecycle marketing and data-driven engagement (preferred)
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