Related skills
data analytics account management saas renewals onboarding📋 Description
- Own end-to-end lifecycle for Mid-Market accounts.
- Drive onboarding, adoption, expansion, and renewal.
- Act as a strategic advisor to product and research leaders.
- Identify growth opportunities and drive Net Revenue Retention (NRR).
- Translate user feedback into actionable insights for the Product team.
- Based in downtown SF office 4 days a week.
🎯 Requirements
- 1–3 years in Customer Success, Account Management, or SaaS (preferred).
- Results-oriented with track record of retention and expansion.
- Analytical mindset; comfortable with data and product usage metrics.
- Agile communicator with strong presentation skills.
- Process-driven, highly organized, able to manage multiple priorities.
- Collaborative; cross-functional with Sales, Product, Support.
🎁 Benefits
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- Flexible Paid Time Off
- Paid Parental Leave
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!